Frequently Asked Questions

We will cover anywhere within the borough’s of Richmond upon Thames, Wandworth and Hammersmith & Fulham. As a rule we do not generally travel more than 30-60 minutes from our base in SW14.

Due to the welfare needs of our animals doing parties outside is not generally something we do. During the warmer months of the year it may be considered but provisions should be made move the animals and guests inside should the weather change on the day of the party.

Yes. We ask for a £50 non-refundable deposit to secure your booking. Remaining balance must be cleared 48hrs to the start of the party or event.

*In the eventuality we are unable to attend, due to circumstances out of our control, then you will be refunded your payment in full unless an alternative date can be agreed between us and yourselves.

Due to the nature of the party 4+ years is recommended. Younger siblings and guests are more than welcome to participate under the supervision of the parent or guardian.

Upon arriving at your party we will be setting up a backdrop to keep the animals behind. This is approximately 3m x 2m. We encourage the children to either sit on chairs or preferably the floor. We would therefore need to enough space for the children to sit comfortably allowing them the ability to see us and the animals and for them to be able to interact with the animals when we bring them around. Ideally a classroom sized space or small hall is ideal. 

In the unlikely event of this happening we are fully covered by Public Liability Insurance. Certification can be  sent upon request.

No. Although we strive to keep the animals as clean as possible it’s good practice not to put your hands near your face of mouth whilst interacting with them. Good hygiene practice will be discussed with the children at the  start of the party. Upon conclusion of the animal part of the party the children will be encouraged to use the hand sanitiser provided by ourselves.

Yes. All our handlers are DBS checked. These will be provided upon request.

We understand that not everyone is confident when it comes to interacting with animals. Our experienced handlers will therefore be on hand to either encourage or reassure those members of the party that have reservations. You do not have to do anything you do not want to. Often just being able to see or maybe stroke an animal is an achievement in itself for some guests.

We aim to give all attendees of the party a memorable time but there will be a great emphasis on the birthday child. We want to make this a party they will never forget!

Yes we do! All our talks are fun, educational and informative and can be tailored to the age and requirements of the group or class. 

We are lucky enough to have access to a wide variety of animals that we are able to share with you.

These include creatures such as:

• Invertebrates: Tarantulas, Scorpions, Stick Insects, Giant land snails, Giant millipedes plus more.
• Lizards
• Amphibians: Frogs & Toads 
• Snakes: Pythons, Boa Constrictors, Corn Snakes
• Tortoises

* Please note not all of these animals will attend every party, however there will be a wide range to meet and interact with. Specific animals can be requested prior to the party*

All of our animals are our personal pets, with many having been in our care for a number of years, with the many coming to us as rescues from the exotic pet trade. They live in appropriately sized, purpose-built enclosures tailored to their individual needs, with temperature-controlled environments and specialist lighting systems to ensure their health and wellbeing.

Our premises are inspected by an animal welfare inspector as part of our licence, and we operate fully in accordance with the Animal Welfare Act 2006. We also follow the Five Freedoms of animal welfare, ensuring:

• Freedom from hunger and thirst

• Freedom from discomfort

• Freedom from pain, injury or disease

• Freedom to express natural behaviours

• Freedom from fear and distress

Your encounter is only possible because their welfare always comes first.

We will always ask about allergies at the time of booking.

The animals that will be attending these sessions all have either insect or plant/vegetable-based diets with regards to our invertebrates, amphibians, lizards and tortoises and a carnivorous diet for our snakes. 

Our small mammals and poultry would not attend if someone had a nut allergy for instance. Although they do not eat a seed/nut based diet, the premises where their food is manufacture cannot  be guaranteed to be nut free.

Hygiene is always paramount, and our handlers follow strict cleaning and handling protocols before, during and after any visit to ensure the safest possible environment for all children/attendees. This includes bathing all animals prior to every visit and sanitisation of their transport boxes before and after use.